Terms and Conditions
The rules and guidelines set forth in this document apply to all visitors and users of the PASHM HOME (www.pashmhome.com) website (the “Website”).
The PASHM HOME website (www.pashmhome.com) is managed by PASHM HOME Pvt. Ltd., with its offices based at Munawar Link Road, Munawara Abad, Srinagar, Jammu and Kashmir. By accessing and using this Website, you agree to abide by these terms and conditions, which may be updated periodically without prior notice. Please review these terms regularly.
Payment Gateway:
“As a merchant, we assume no responsibility for any loss or damage arising from the decline of authorization for any transaction due to the Cardholder exceeding the limit set in agreement with our acquiring bank.”
Website Content and Copyright Information:
You agree not to reproduce, distribute, sell, trade, resell, or commercially exploit the content on the Website. Additionally, you agree not to interfere with or disrupt the Website’s services, security systems, or its content.
Before placing an order, please ensure that you have verified the specifications and compatibility of the products by consulting the manufacturer’s website. The administrators of PASHM HOME strive to ensure the accuracy of the information displayed on the Website. However, PASHM HOME does not guarantee that product descriptions or other content are entirely accurate, complete, reliable, current, or error-free. Product photos are provided for reference only and may include accessories not part of the standard package.
Your Account:
Using certain sections of the Website may require setting up a user account. If you create an account on this site, you are responsible for maintaining its confidentiality and for restricting access to your device. You accept responsibility for all activities that occur under your account or password. If you believe your account’s security has been compromised, please notify the Website administrator promptly. PASHM HOME is not responsible for any damage resulting from unauthorized account access.
Limitation of Liability:
The Website and its operators are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of this site or any linked websites, including but not limited to lost profits, data loss, replacement costs, business interruptions, or damages resulting from reliance on Website information.
Website Availability:
PASHM HOME reserves the right to alter, suspend, or discontinue any part of the Website, including specific features, at any time without notice. You agree that PASHM HOME shall not be liable to you or any third party for modifications, suspension, or discontinuance of the Website (or any portion thereof).
Shipping Policy:
At PASHM HOME, we prioritize timely and secure delivery by partnering with trusted courier services.
• Free shipping is available on all orders.
• International customers also enjoy free shipping.
• Since each product is carefully crafted by skilled artisans from Kashmir, shipping times may vary. Please check the product page for estimated delivery times.
• Our courier partners deliver on business days, excluding public holidays.
• You will receive an email notification when your order has been dispatched from our warehouse.
Please note:
• Orders are shipped directly from Kashmir.
• Shipping address refers to the destination where the product is to be delivered; therefore, please provide a full address with pin/zip code and a working phone number.
• Billing address refers to where the customer receives their credit card bills.
Cancellation and Refund:
At www.pashmhome.com, we are committed to providing an exceptional experience with our premium Kashmiri products.
If your order doesn’t meet your expectations, you may return it for a full refund within 7 days of delivery.